Returns

This is on us and we fix it. Misprinted, damaged, defective or simply the wrong item: tell us within 30 days of receiving it and we will replace it or refund it. We cover the cost either way.

Send a photo of the problem with your order number to kiamondshop@gmail.com. A photo is what lets us log it with the printer, so it is the one thing we always need.

Parcels do go missing. Report it within 30 days of the estimated delivery date and we will investigate with the carrier and get a replacement out.

Because each piece is printed to the design, colour and size you chose, it is made specifically for you and cannot go back into stock. That means we do not accept returns for a change of mind or for a size chosen by mistake, and in the European Union and the United Kingdom the right of withdrawal does not apply to goods made to the customer's specification.

It is worth two minutes before ordering: check the measurements on the size guide against a garment you already own. That prevents most of the problems that would otherwise need a return.

If a parcel cannot be delivered because the address is incomplete, or because it was not collected from the carrier, it returns to the production facility. When that happens we will confirm a corrected address with you before it is sent out again, and the reshipment cost falls to us only where the original address was our error.

Refunds go back to the payment method used for the order. Once approved, the money leaves us immediately; how quickly it appears on your statement depends on PayPal or your card issuer, and is normally a few business days.